SF FashTech

Meet Me on the Flipside: Threadflip Review

You may have heard of Threadflip, a website that enables women to sell items directly from their closet – except in far less steps than eBay. Wanting to make some extra cash from my closet, I decided to check it out and report back to SFFT.

As someone with a surplus of stylish yet gently used clothing that I no longer wear, Threadflip helps me solve a problem. I finally have an alternative to lugging bags full of clothes to the nearest Crossroads Trading Co., and having 95% of the contents rejected. Like my J. Crew twinset. It’s in perfectly good condition, but not trendy enough for my local clothing exchange shops. I’m willing to bet there’s a woman somewhere in the United States who might want it at a fraction of the price. Additionally knowing that I keep 80% of what I sell (as opposed to 30% at most brick & mortar clothing exchanges) inspires me to sell more. As icing on the cake, Threadflip takes care of the shipping. The main reason I never tried eBay is that I never wanted the responsibility of packing and shipping. With Threadflip, once a buyer purchases from me and I confirm the ‘flip’, they send me postage and packing supplies. It doesn’t get any easier than that.

The only downside I’ve experienced thus far is the minimum price per item. There are items I’d be willing to part with for less than $17 – and that buyers might not consider worth that amount – but that’s the minimum price Threadflip has set to make sure they’re getting enough out of the deal.

From the buyer’s perspective, the layout has you shopping right away. As soon as you log in you see a dynamic display of items ready for a new home. From indie and vintage, to items from the Gap, to Louis Vuitton and Hermes, women are selling a wide range of items at an even wider range of price points. Once you fill out your profile you see a curated selection on the homepage. Threadflip now knows my size, favorite colors, and a few keywords for how I describe myself (elegant, bohemian, etc), which ensures that I like nearly everything I see; even better – everything fits. That’s a smart way to get your customers buying.

There is an element of “gamification” for both buyers and sellers. You can ‘heart’ your favorites, and see how many other people love what you want to buy (or what you want to sell). As a buyer, that’s impetus for me to commit to a purchase before someone else does. As a seller that creates a valuable feedback loop. If a lot of people love my item but nobody buys, that indicates I need to bring the price down.

Threadflip isn’t without ‘re-commerce’ competition. There’s Poshmark for iPhone users, the Cools, eBay of course; and brick & mortar options. If you have experience selling from your closet through any of the above means, or another way, I’d love to hear about your experience in the comments.

Photo via T Magazine

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  • LBam

    I’ve tried Threadflip, bit found it a little lacking. I agree with your $17 minimum being a downside, but would have also preferred more shipping options (most jewelry costs no more than $3 to ship—$7 seems a waste). Plus, while markedly better than most brick and mortar stores, 20% commission is very high for the internet set for all the work you still have to do. For example, Copious’ and Etsy’s commissions are 3.5% (with a listing fee for Etsy, but none for Copious), yet the general idea behind both Copious and Etsy are very similar to Threadflip in terms of platform, even back to the easy (if expanded) shipping.

    Overall, Threadflip is a good idea, but there are other websites that do it better.

  • TFseller

    I’ve been using Threadflip for about a year and have sold pretty successfully.

    Other than eBay, the only other e-commerce site I’ve used to sell clothes is Poshmark. Compared to Poshmark, Threadflip has a better buyer experience with their filtering tools. Since Threadflip is a startup, they don’t have a large user base compared to eBay, so items can sit in your “closet” for awhile until they feature that item, or it becomes popular through the social media aspect.

    The social media aspect is probably my favorite part, since it gives data on what items people want and helps expose your “closet”. Their customer service is great, too. They’ve been extremely responsive whenever I’ve had an issue.

    However, they’ve recently changed their shipping policy. They no longer give out large flat rate boxes and sellers have the option of handling shipping. They do this by subtracting $7 from the price and taking 20% commission from the rest of the amount. So it seems to work well when you’re selling small items such as jewelry. But, if you’re selling larger items, you’ll end up paying the difference, including Threadflip’s commission. For example, if you sell a large coat for $100 and it costs $20 to ship, you’ll be paying Threadflip a 30% commission.

    Threadflip seems to work for users who don’t have much experience with or don’t want to deal with shipping as long as it fits in a medium flat rate box.

    But if you’re comfortable with shipping or have an item to sell that won’t fit into a medium flat rate box, I would choose eBay since you get a larger user base and you won’t pay as much for commission.

    • me

      im new to threadflip…lately experienced some error in purchasing…they dont have customer service where you could call a live person…unlike in ebay…you could call a phone number and could speak to a live person….

  • mm

    I am fairly new to Threadflip, and have made a few sales. However, when I went to cash out, I chose to receive a check rather than using PayPal. On the mobile app they do not tell you that it costs $2 to receive a check in the mail. Also, when I chose this option, I was told that I would soon receive an e-mail. It has been 3 days, and still no e-mail. I have contacted them 2 times since, and have not gotten a response. Poor customer service,

  • alexa

    As a buyer, threadflip is awful. Their return policy is apparently subject to their will, and they would not return boots that I purchased that were listed as “new” and were very very used when I received them. Awful experience.

  • hannah

    Threadflip suuuuuuuuuuuucks. I hope they go under. They are impossible to communicate with and have hidden rules. I can’t tell you how many times I have tried emailing with them to just get a stock answer. Over common things, like…hey, you sold my item over a month ago. why can I not access my cash? HORRIBLE!!

  • Lan

    I’m new to Threadflip – don’t have much experiences as a buyer and not any experiences as a seller. Unfortunately I can hardly name one good thing about it: horrible apps with missing components and uncompleted functions; poor search engine; awkward user interface, etc. These down-sides may not prevent me being a loyal customer but their awful customer services will do.

    Last time I had an issue with my order and I tried all means to contact them (emails, chats, message) but they were pretty unresponsive. The fact that they don’t have a customer services phone number makes communication less effective and instant – it’s up to their wills to response or not. And finally when I was able to chat with an agent online, s/he had no manners at all. The person “thanked” me for explaining my situation and promised to send my case to her/his colleague – so here again, I needed to sit back and wait for one of their staffs to drop an email to my inbox, because there was nothing neither I nor the agent could do to solve the problem. After a couple messages back and forth, the agent LEFT the session without saying a word.

    Threaflip should really create some sort of greeting template lines for their customer services staffs – at least a “goodbye” doesn’t make people feel worse when they have to try so hard to talk to an agent and get no solutions.

    In addition, they seem to have many hidden rules in terms of selling so I’m glad that I’m not one of the sellers there.

  • tee

    I’ve tried Threadflip to for 2 months now and i’m getting a delay on email responding.. We need our payments in our account to be adjusted so they can be transferred to our account. We have sent out over 3 email and no response other that they are experiencing a high volume of emails. They have no phone number to call customer service to correct any billing or commission issues they staff workers have made. What I want to know is have anybody else had this same issue . Threadflip is a okay but they need to correct and improve their business as well as their customer service , billing, commission issues if they want to stay in business.

  • Katie

    I placed 4 different orders over a week ago & none of them have arrived yet , only two say they have been shipped. Very disappointed

  • deb04

    Right now, I am waiting to hear from Threadflip. (Several emails going back and forth saying my issue would be referred to their Full Service Team. No live conversation). I used their downloaded shipping label. I have a confirmation from USPS that my package was delivered to their facility. It contained designer items: Escada jacket, Escada studded jeans, D&G pants, Stuart Weitzman pumps. Yves St. Laurent pumps. I did take pictures before I sent the box. I am concerned that the items have been lost or stolen from or at their facility and have been advised to document the situation by filing a police report. It was foolish and too trusting of me to send such valuable items on my inaugural transaction. I wonder what their group of investors would think learning about how seemingly incompetent or dishonest(?) some one has been. If I hear from Threadflip, I will post outcome.